FAQ

WHAT'S THE DIFFERENCE BETWEEN SPILLGUARD & STAINMASTER?
In terms of moisture resistance, both pads are equally as effective - They prevent spills from penetrating through to the floor. Stainmaster contains the added feature of Odor Control through its excluisve ODOR GUARD Technology - If odor can be an issue, then Stainmaster is your best choice.

ARE THESE PADS SAFE FOR MY PET?
Yes - the material within these rug pads is completely safe for your pets, and for that matter, for your children as well.

DO THESE PADS REALLY WORK FOR ANY SPILLS?
Our Spillguard and Stainmaster truly resist spills and accidents penetrating through to the floor, regardless of type or amount. Of course there is some limitation to how long it will keep the spill from seeping through. The rug pads have been tested to hold any spill for about 30 hours before it starts to pass through.

IF I NEED TO CUT THE RUG PAD, CAN I?
Spillguard is fairly easy to cut at home. Use a sharp set of scissors and take care to cut as straight as possible. Remember that we are happy to custom cut free of charge!

HOW DO I DECIDE ON THE THICKNESS OF THE RUG PAD?
Both thicknesses will resist spills just as well, so thickness is a personal choice. While the 3/8” thick Spillguard is quite comfortable, the ½” is even more comfortable. The choice is truly based on how much comfort you desire.

DO YOU SHIP INTERNATIONALLY?
We proudly ship to Alaska and Hawaii - Place your order and we will contact you for the shipping cost.

HOW LONG HAVE YOU BEEN IN BUSINESS?
We are a division of Flooring Decor Group LLC, a company that has been involved in the area rug industry since 1975. We are proud to offer more than 30 years experience in the rug business.

WHAT IF MY ORDER ARRIVES DAMAGED?
If you receive a damaged item, regardless of reason of damage, simply contact us for full resolution at no cost to you. 

DO I PAY SALES TAX?
We are located in CT and charge sales tax only to orders shipped to CT addresses.

CAN I RETURN MY ORDER?
If your order contains a standard size or shape, you may return it within 30 days for a full refund. There are no returns on custom cut orders.

HOW MUCH DOES SHIPPING COST?
Regardless of order size and amount, shipping is only $5.99! 

HOW LONG BEFORE I RECEIVE MY ORDER?

We process and ship orders within 1-2 business days. Depending on your location, your order will arrive within 1 to 6 business days. (The closer you are to the east coast, the sooner your order will be delivered.)

 

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